Employee Exclusive Benefits Integration

Background

As a leading global tech giant, ByteDance is committed to providing its employees
an innovative and engaging work experience
To optimize the employee benefits system and address the complexities of managing the deployment to hundreds of
offices nationwide, the company decided to introduce a deeply integrated and standardized smart retail system

Challenges

The highly standardized system can not demonstrate ByteDance's unique geeky culture
With a large number of employees across wide geographical regions, corporate benefit supported by a single product
supply chain can hardly meet the diverse and personalized employee needs
Also, procurement decisions lack the support of big data thus inconsistent product options, quality,
and pricing, fails to deliever a fair experience for employees nationwide
Plus, the adoption of traditional payment method is another key to the dissatisfying user experience

Solutions & Impact

Offering customized vending machine wrap design, making them a tangible icon of corporate culture
Building big-data driven welfare system to optimize product offerings and
eplenishment efficiency across different offices
Through integration to the Lark’s system, the password-free payment system enables
daily recharge to be achieved through facial recognition as part of the office workflows