Sports Complex
CITYBOX Lite Case Study
24/7 unstaffed retail reduces operating costs while boosting revenue through curated products and custom design
Background
Mudo Sports Club, a leading sports and social venue in Shanghai, serves a high-frequency, active customer base.
The venue aimed to provide convenient and professional energy replenishment for members while improving
space efficiency and service experience, without adding operational burden
Challenges
Traditional staffed retail increased labor costs and was limited by operating hours.
For non-retail operators, product sourcing and supply chain management were time-consuming.
Conventional vending machines offered limited product variety and low conversion, failing to meet the
specialized needs of sports consumers
Solutions & Impact
The solution features a fully unstaffed 24/7 model that reduces operating costs by freeing up staff, supported by
end-to-end supply chain management that drives higher revenue through curated high-margin products, while
personalized exterior design enhances the venue’s brand identity and visual appeal
